FREE WORLDWIDE SHIPPING FOR ORDERS OVER 70 USD .

itsunglasses FAQS

ORDER
TRACKING INFORMATION

If you selected a tracked service,
we will send you an email with your tracking number once the package is
prepared and picked up at our warehouse.

If your tracking link
does not work, try it again later: it normally takes a couple of hours to
register the tracking information.

Please note that our
team only works on business days.

If your order has to
pass through customs, ITSUNGLASSES is not liable for any additional costs
which may arise. If you send a return package to a wrong address, we are not
liable for any loss or misplacement.

ACCEPTED
PAYMENT METHODS

·
Cash on Delivery  (COD).

CONTACTING
CUSTOMER SERVICE

You can contact us via support@mohammads92.sg-host.com Please bear
in mind that the estimated response time is up to 2 working days.

HOW
CAN I CHANGE OR CANCEL MY ORDER?

To change or cancel your order, you should
contact us via support@mohammads92.sg-host.com as
soon as possible after completing or receiving your order.


How do I request an
exchange or brows my ?

Need to log in in Order Tracking Page through the link http://itsunglasses.co/order-tracking/ 

To qualify for an exchange:

·
Items must be unworn (apart from trying on).

·
All tags and packaging must be included.

Items that do not meet these requirements are
not eligible.

Exchange Policy

You may exchange your purchase within 14 days of
the items arriving. Please note all items must be unworn with tags attached in
order to receive an exchange.

For any exchanges, we will ask you to pay the
cost of delivery.

Please note we are not responsible for paying
any customs charges (import duty or tax) on any exchanges. You will be
responsible for all costs and charges associated with returning your order. We
recommend you return your order via a tracked shipping method, or request a
proof of postage receipt, as we cannot exchange lost returns.

Send us an email at support@mohammads92.sg-host.com stating you
would like an exchange.

·
Please include your full name and order number in the email.

·
Include the new items you would like to exchange your order for.

 To qualify for an exchange:

·
Items must be unworn (apart from trying on).

·
All tags, clips, and packaging must be included

Items that do not meet these requirements are
not eligible.

Additional costs

Please note we are not responsible for paying
any customs charges (import duty or tax) on any returns. You will be
responsible for all costs and charges associated with returning your order. We
recommend you return your order via a tracked shipping method, or request a
proof of postage receipt, as we cannot refund lost returns.

Faulty items

In the event you have received a faulty
item, please contact support@mohammads92.sg-host.com
within 14 days of the item(s) arriving. Please include the
following information:

·
Your order number

·
Which item is damaged

·
A description of the problem

·
Photographic evidence

PROBLEM
WITH A ITSUNGLASSES ORDER

ITSUNGLASSES want to
know if there’s a problem with your order or product. If you receive the wrong
item, the wrong order or duplicate orders, or if you don’t receive your order
in the expected timeframe, please contact us via support@mohammads92.sg-host.com

1- If your order passes through customs,
we will not be held responsible for any additional costs which this may invoke.

2- If you return goods to any address
other than the one emailed to you, we will not be held responsible for loss of
the goods.

ERROR
TRACKING YOUR SHIPMENT

We will occasionally send your order before
the carrier is able to provide information on their website. If you tried
checking your tracking number and received a message saying they were unable to
track your shipment, please allow a few hours and try again.

HOW
TO BECOME A ITSUNGLASSES RETAILER

If you’re interested in becoming an authorized
ITSUNGLASSES retailer, you must have a business license (issued by your local
government) and a retail store front. Applications to sell ITSUNGLASSES product
from home or on auction websites will be not be considered. Please contact us
via info@mohammads92.sg-host.com

ITSUNGLASSES
PRODUCT AUTHENTICITY

To find authentic ITSUNGLASSES
product, purchase from mohammads92.sg-host.com or authorized ITSUNGLASSES retailers.

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